Frequently Asked Questions

What are the product return conditions?

You can return the product or products in your order within 14 (fourteen) days after the delivery of your order. If the product does not meet the return conditions, the product can be returned to your address.

You can send your products that you want to return within the right of withdrawal without paying any fee through our contracted shipping companies. Returns sent other than the contracted cargo company will not be accepted.

Pack the products you want to return by adding the invoice sample into the box.

Deliver the package with the return shipping code to our contracted shipping company.

In the original package of the products you request a return; package and accessories must be in undamaged, salable condition. You must send the products you request to be returned in their original box and all accessories complete.

Returns are not accepted for disassembled products in the furniture category after assembly. Detailed information on the subject has been added to the product pages. If you see a problem with the disassembled furniture you get, do not do the assembly.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, software and programs that can be copied, reproduced and distributed digitally and broadcast, BLURAY, DVD, VCD, CD, cassettes and stationery consumables (ink, cartridge, toner.) The package can be returned if it is unopened, untested, undamaged and unused.

Refrigerators, dishwashers, washing machines, ovens, cookers, aspirators, irons, fans, heaters, coolers, air conditioners, televisions, etc. products that require installation; It should be installed by its authorized service and its documents should be arranged. Products that are not opened in accordance with the procedure are excluded from the return.

When the product is opened by authorized service employees, if any damage or defect is found, a detailed report, service form or service report should be prepared in case of defective product detection. If you want to return the product after receiving this document, you should contact siteadresi.com.tr.

Who covers the return shipping costs?

You can send your return cargo within the legal period free of charge with the contracted shipping company.

Don't forget to specify the return shipping code when delivering your return cargo.

You must contact our customer service to get a return shipping code.

When will I get a refund for the product I returned or canceled?

After the returned product reaches our warehouse, it is checked for compliance with the return conditions.

If the returned product meets the return conditions, the return process is completed within 7 days.

If the returned product does not meet the return conditions, it will be sent back to you.

When your return is complete, an information message will be sent to your e-mail.

The period of reflection of the refunded amount on your card depends on your bank.

www.imcaero.com pays the fee for purchases made in installments to the bank at once. The relevant bank will refund the amount to your credit card in accordance with their own procedures. You should discuss the details with your bank.

The return period of 14 (fourteen) days has expired, can I return the product I bought?

According to the Distance Sales Contract and if the products or products considered to be returned meet the return conditions, the return period for a product purchased online or mobile is 14 (fourteen) days.

The 14 (fourteen) day period starts on the day you receive the product from cargo.

The shipping company did not come to receive my return shipment, what can I do?

After receiving the return shipping code from www.imcaero.com customer service, you can call the contracted cargo and request a courier to your address.

Cargo companies organize their courier operations daily, and you need to submit your courier request on a daily basis for your product shipment transactions.

If you have forwarded your courier request to the courier company and the courier company did not come to receive your refund, you must request again the next day.

I lost or can't find my invoice, how can I make my refund?

You can request your invoice from www.imcaero.com customer service.

Can I change the delivery address and recipient name of my order?

Check the status of your order at www.imcaero.com.

If your order has not been delivered to cargo, please send your request to our customer service.

If your order is in "Cargo Ship" status, only the cargo company can change the recipient or address. You must send your request to our customer service regarding the cargo on the way.

With which cargo will my order be sent?

Your orders are delivered to the address you specified with the contracted cargo company.

When will my order arrive?

The products you purchase are delivered within the date range specified on the detail page.

Your order will be shipped within 24 hours if there is a "Fast Shipment" inscription on the product.

Information will be provided by sms and e-mail during the order process.

You can follow the order processes on our site after it is shipped.

Do I have to pay a delivery fee?

Shipping is free of charge for products marked "Shipping is Free".

Shipping fee will be charged at the time of order.

My order came at a time when I was not at the address, what should I do?

The cargo company leaves a note stating that you can receive your order from the branch if you are not at your address.

If you do not receive your package from the specified branch within 3 days, your order will be refunded.

If you want the returned cargo to be shipped again, you can contact us.

What should I pay attention to when receiving the cargo?

If there is a problem with the external image; When you take the package in your hand, if you see the sound of broken pieces, liquid smeared on the package, crushing at any point on the package, you should definitely open it under the supervision of the cargo officer and check the content.

If there is damage to the product itself in the cargo package, ask the cargo officer to prepare a "Damage assessment report". Do not sign the cargo delivery receipt before a report is issued. The signature placed on the cargo delivery receipt means that you have received the product in full and intact. Otherwise, it is not possible for us to accept the return of the damaged product.

If they want to issue a due diligence report, do not accept it, the due diligence report certainly does not replace the damage assessment holder.

If you do not receive the cargo after making the necessary checks, you must inform our customer service.

Return the damaged product with the report without receiving it by courier.

Can I have my order gift-wrapped? Can I add a gift card?

Support will be provided if you request the gift pack and note.

Is it possible to change the size or number for the product I received?

You can return the product and place a new order. We do not have a change application.

For returns, you can follow the steps in the How can I do the return process section.

How can I cancel my orders in the cargo?

Check the status of your order in the "My Orders" tab.

If your order is in "Shipped" status, please contact our customer service.

You can return the cargo without receiving it.

"What are the return conditions?" Follow the steps in the section.

My order has been sent incompletely, what should I do?

You can get support from customer service regarding the situation.

My product that I am using has malfunctioned, what should I do for repair?

You can apply to authorized technical service points for products with Warranty Certificate.

Products that will be sent to siteadresi.com.tr within the withdrawal period due to being defective are examined. Returns will be accepted according to the result of the process to be applied.

If the failure or defect in the product is detected as "user error" (dropping, liquid contact, etc.), the product return cannot be accepted.

You must send the original box, accessories, and all parts of the product together with the defective product.

Can I order with my credit card points?

You can use your credit card points in your shopping.

The product did not come in the siteadresi.com.tr box or bag, can I trust it?

In order to deliver your order faster, we can send some products from the warehouses of siteadresi.com.tr business partners.

Is there a payment option at the door?

You can only make your payments with credit and debit cards at the stage of ordering. There is no payment option at the door.

Are there installments on credit card?

As of September 27, 2016, with the decree published in the official gazette, some products were banned in installments. Installments are made for products other than prohibited products. In addition, there are installments for commercial credit cards.

Is it safe to shop on siteadresi.com.tr with my credit card?

The highest security systems are used at www.imcaero.com. SSL Certificate is used, which ensures the security of the information transmitted with 128 bit encryption.

Card information used while shopping at www.imcaero.com is not recorded and cannot be seen by third parties.

3D Secure system is used for credit card transactions at www.imcaero.com.

Can I pay by wire transfer?

You can make your payments through our bank accounts.