Refund and Exchange

What are the product return conditions?

You can return the product or products in your order within 14 (fourteen) days after the delivery of your order. If the product does not meet the return conditions, the product can be returned to your address.

You can send your products that you want to return within the right of withdrawal without paying any fee through our contracted shipping companies. Returns sent other than the contracted cargo company will not be accepted.

Pack the products you want to return by adding the invoice sample into the box.

Deliver the package with the return shipping code to our contracted shipping company.

In the original package of the products you request a return; package and accessories must be in undamaged, salable condition. You must send the products you request to be returned in their original box and all accessories complete.

Returns are not accepted for disassembled products in the furniture category after assembly. Detailed information on the subject has been added to the product pages. If you see a problem with the disassembled furniture you get, do not do the assembly.

Cosmetics and personal care products, underwear products, swimwear, bikinis, books, software and programs that can be copied, reproduced and distributed digitally and broadcast, BLURAY, DVD, VCD, CD, cassettes and stationery consumables (ink, cartridge, toner.) The package can be returned if it is unopened, untested, undamaged and unused.

Refrigerators, dishwashers, washing machines, ovens, cookers, aspirators, irons, fans, heaters, coolers, air conditioners, televisions, etc. products that require installation; It should be installed by its authorized service and its documents should be arranged. Products that are not opened in accordance with the procedure are excluded from the return.

When the product is opened by authorized service employees, if any damage or defect is found, a detailed report, service form or service report should be prepared in case of defective product detection. If you want to return the product after receiving this document, you should contact

Who covers the return shipping costs?

You can send your return cargo within the legal period free of charge with the contracted shipping company.

Don't forget to specify the return shipping code when delivering your return cargo.

You must contact our customer service to get a return shipping code.

When will I get a refund for the product I returned or canceled?

After the returned product reaches our warehouse, it is checked for compliance with the return conditions.

If the returned product meets the return conditions, the return process is completed within 7 days.

If the returned product does not meet the return conditions, it will be sent back to you.

When your return is complete, an information message will be sent to your e-mail.

The period of reflection of the refunded amount on your card depends on your bank. pays the fee for purchases made in installments to the bank at once. The relevant bank will refund the amount to your credit card in accordance with their own procedures. You should discuss the details with your bank.

The return period of 14 (fourteen) days has expired, can I return the product I bought?

According to the Distance Sales Contract and if the products or products considered to be returned meet the return conditions, the return period for a product purchased online or mobile is 14 (fourteen) days.

The 14 (fourteen) day period starts on the day you receive the product from the cargo.